Privacy Policy

Introduction

Look, we get it - nobody actually enjoys reading privacy policies. But here's the deal: at Gamtarion Front Fitness, we're pretty serious about keeping your personal info safe. This isn't just legal mumbo-jumbo we threw together because we had to. It's our actual commitment to you about how we handle your data.

When you train with us, sign up for classes, or even just browse our site, we collect some info. This policy breaks down what we collect, why we need it, and what we do with it. We're being straight with you because that's how we roll.

By using our services or facility, you're agreeing to what's laid out here. If something doesn't sit right with you, definitely reach out - we're always happy to chat about it.

Information We Collect

Personal Info You Give Us

When you join up or book sessions with us, we'll ask for the basics - your name, email, phone number, home address, and emergency contact details. Can't really run a gym without knowing who you are, right?

We also collect payment info when you're signing up for memberships or sessions. Don't worry though - we're not storing your full credit card details on our servers. That stuff goes through secure payment processors who specialize in keeping financial data locked down.

Health & Fitness Data

Here's where it gets real - we need to know about any medical conditions, injuries, or physical limitations you've got. It's not us being nosy; it's about keeping you safe during training. If you've got a dodgy knee or a heart condition, your trainer needs to know that before putting together your program.

We also track your fitness progress - workout logs, performance metrics, body composition changes, that kind of stuff. It helps us figure out what's working and what needs tweaking in your training plan.

Automatically Collected Data

Like pretty much every website out there, we collect some technical info when you visit our site - your IP address, browser type, device info, and which pages you check out. It's mainly so we can keep the site running smoothly and figure out what people actually care about.

We've also got security cameras in the facility for everyone's safety. These recordings are kept for a limited time and only reviewed if there's an incident or security concern.

How We Use Your Information

Alright, so what do we actually do with all this info? Let's break it down:

• Service Delivery: The main thing is providing you with quality training. Your personal info and health data help us create programs that actually work for YOU, not some generic template we pulled off the internet.
• Communication: We'll hit you up about class schedules, session bookings, membership renewals, and occasionally some training tips or facility updates. We're not gonna spam you with daily emails - that's annoying and we hate it too.
• Safety & Legal Stuff: Your health info helps us keep you safe during workouts. We also need to maintain records for liability and legal compliance - it's just part of running a legit operation.
• Improvement: We analyze how people use our services so we can make things better. If everyone's loving HIIT classes but nobody's showing up for early morning sessions, that tells us something.
• Payment Processing: Obviously, we need to process your payments and keep financial records. Gotta keep the lights on and pay our awesome trainers.

Who We Share Data With

We're not selling your info to random companies - that's not our style. But there are some situations where we need to share certain data:

• Service Providers: Payment processors, email platforms, scheduling software - the tools we use to actually run the business. These companies are contractually required to keep your info secure and can only use it for providing their specific service.
• Trainers & Staff: Your personal trainer and relevant staff members need access to your health and fitness info to do their jobs properly. It's shared on a need-to-know basis.
• Legal Requirements: If we're legally required to disclose information - like a court order or valid legal process - we'll comply. We'll notify you when possible unless we're prohibited from doing so.
• Emergency Situations: If there's a medical emergency, we'll share relevant health info with first responders. Your safety comes first.

Cookies & Tracking Technologies

We use cookies - not the protein bar kind, the internet kind. These are small files that help our website remember your preferences and keep you logged in. Nothing sketchy, just standard website functionality stuff.

We also use analytics tools to understand how people use our site. It helps us figure out what's working and what needs improvement. You can disable cookies in your browser settings if you want, but it might make some parts of the site not work as smoothly.

We don't use invasive tracking or sell your browsing data to advertisers. That's a hard pass from us.

How We Protect Your Data

Security's a big deal to us. We use industry-standard encryption for data transmission and storage. Our systems are regularly updated and monitored for vulnerabilities. Physical records are kept in secure locations with restricted access.

That said, no system is 100% bulletproof. We do our best to keep your info secure, but we can't guarantee absolute security - nobody honestly can. What we CAN promise is that we'll notify you promptly if there's ever a data breach that affects your information.

On your end, keep your account credentials private and let us know immediately if you think someone's accessed your account without permission.

Your Privacy Rights

Under Canadian privacy laws (including PIPEDA), you've got some solid rights when it comes to your personal info:

• Access: You can request to see what personal data we've got on you. Just ask and we'll provide it (might take a few days to compile everything).
• Correction: If something's wrong or outdated, let us know and we'll fix it. We want your info to be accurate anyway.
• Deletion: You can request that we delete your data, though we might need to keep some stuff for legal or legitimate business reasons.
• Opt-Out: Don't want marketing emails? No problem - there's an unsubscribe link in every email we send. We'll still need to send you essential stuff about your membership or bookings though.
• Data Portability: You can request a copy of your data in a commonly used format if you want to transfer it somewhere else.

To exercise any of these rights, just shoot us an email at info@gamtarionfront.info or give us a call. We'll get back to you within 30 days.

How Long We Keep Your Data

We don't keep your info forever. Here's the general breakdown:

• Active Members: We keep your full data as long as you're training with us, plus a reasonable period after (usually a year) in case you decide to come back.
• Financial Records: Tax law requires us to keep financial records for seven years. Can't get around that one.
• Health & Liability Info: We maintain these records for seven years after your last session for legal protection.
• Security Footage: Typically kept for 30-90 days unless there's an incident that requires longer retention.
• Marketing Lists: If you've opted out, we'll remove you right away but keep a record that you opted out so we don't accidentally re-add you.

Third-Party Services

We use some third-party services to run things smoothly - payment processors, email marketing platforms, scheduling software, that kind of thing. These companies have their own privacy policies, and while we vet them carefully, we can't control what they do once they're handling data.

Our website might also have links to other sites - like equipment vendors or nutrition resources we recommend. Once you click those links, you're under their privacy policies, not ours.

We don't integrate with social media tracking or use third-party advertising networks that follow you around the internet. That stuff's creepy and unnecessary for what we do.

Children's Privacy

Our services are designed for adults 18 and older. We do occasionally work with younger athletes (typically 16-17), but only with explicit parental or guardian consent. If you're under 18, your parent or guardian needs to handle all the paperwork and be involved in the process.

We don't knowingly collect personal information from anyone under 16 without parental consent. If we discover we've accidentally collected such information, we'll delete it immediately.

Changes to This Policy

We might update this policy from time to time - laws change, our services evolve, whatever. When we make significant changes, we'll let you know via email or a prominent notice on our website.

The "Last Updated" date at the top tells you when the most recent changes were made. We'd recommend checking back occasionally, though honestly, privacy policies don't change that often unless something major happens.

If you keep using our services after we've updated the policy, that means you're cool with the changes. If you're not cool with them, let's talk - or you can discontinue your membership if it's a deal-breaker.

Questions or Concerns?

Look, if you've made it this far, you're either really thorough or you've got specific concerns. Either way, we respect that. If something in this policy doesn't make sense, or if you've got questions about how we handle your data, just reach out.

We're real people running a real gym, not some faceless corporation. You can talk to us directly:

If you're not satisfied with our response, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. We'd rather work it out directly, but that option's there if you need it.